DAY6 bowed to allegations of fan meeting overuse of power...Ticket Refund Promise
Jul 21, 2025
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JYP announced on the 21st that it sincerely apologizes to the audience who experienced inconvenience due to the identification process in the process of entering the performance 'DAY64TH FANMEETING "PIER 10: All My Days".
The concert in question was Day6's fourth fan meeting held at Jamsil Indoor Gymnasium in Songpa-gu, Seoul from the 18th to the 20th. Many fans complained on social media and communities by sharing excessive demands for identification, unrecognized youth cards, and cases where even police confirmation was denied.
In particular, some audiences who were denied entry even after submitting all the prepared documents appeared to be more important than the audience", he pointed out.
Another audience member said "Whether it's a concert or a fan meeting, friends, acquaintances, and family can buy it and give it as a gift. I don't understand the system of checking the identity of the real identification card of the reservation holder and the visitor site. He pointed out that sharing documents containing all personal information such as resident registration numbers and addresses in the group chat room constitutes illegal collection of personal information.
He also criticized that the fact that the police cannot enter even though they have confirmed their identities means that there are security companies and organizers above the public authority.
JYP responded to the incident by saying, "There was a problem that caused inconvenience to the audience by requesting and sharing unnecessary personal information and re-requesting documents in the process of the company entrusted with the position management operation.", acknowledging the lack of internal management.
"The identification process was aimed at preventing illegal transactions, but this time, it lacked flexible response and responsible operation."We will improve to prevent the infringement of privacy and unreasonable information collection from happening again."I promised.
In addition, ticket refund compensation will be provided to audiences who have been denied entry, and detailed procedures will be announced later.
JYP once again apologizes for hurting the fans. We will operate the remaining performances more thoroughly and fairly so that they can be enjoyed comfortably," he added.
Meanwhile, Day6 is scheduled to hold additional fan meetings at the same place from the 25th to the 27th, drawing attention to the changed operation method.
▶Next is JYP's official entrance.
Hello, we're JYP Entertainment.
First of all, I would like to bow down and apologize to the audience who suffered inconvenience and damage due to the identification process when entering the DAY64TH FANMEETING performance.
The company confirmed the excessive demand and collection of personal information raised in the performance. In the process of entrusting the management of the position to the operating company, there were issues that caused inconvenience to the audience, such as requiring additional unnecessary personal information as above or collecting and sharing the audience's personal information for additional confirmation of the prepared documents.
The self-identification process implemented in conducting the existing performance was intended to protect the audience by distinguishing between the audience and those who illegally sell tickets in an illegal way, but in this case, they failed to show flexible response and management responsibilities. We feel responsible for the matter, and we will thoroughly manage it so that personal information is collected unfairly without invading personal privacy. In addition, by checking the facts with the operator, we promise to compensate the ticket refund to the audience who couldn't enter the performance due to the excessive identification process, and we will follow up on the detailed notice of the compensation process.
Once again, I sincerely apologize for causing great heartache to the audience. We will do our best to enjoy the remaining fan meeting sessions.
narusi@sportschosun.com
