JYP Issues Apology Over Excessive ID Verification at DAY6 10th Anniversary Event
Jul 22, 2025
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JYP said on the 21st that `I bow down and apologize to the audience who experienced inconvenience and damage due to the self-identification process when entering the DAY6 fan meeting performance.'
In the process of entrusting the management of the position to the operating company, there were issues that caused inconvenience to the audience, such as requesting additional unnecessary personal information as above or collecting and sharing the audience's personal information for additional confirmation of prepared documents. The self-identification procedure implemented in conducting the existing performance was intended to protect the audience by distinguishing between the audience and those who illegally sell tickets in an illegal way, but in this case, flexible response and management responsibilities were not exercised", he explained.
JYP said, `We feel responsible for the matter, and we will thoroughly manage it to prevent unfair collection of personal information without invading the privacy of individuals. In addition, by checking the facts with the operating company, we promise to compensate the ticket refund to the audience who couldn't enter the performance due to the excessive identification process, and we will follow up on the detailed notice of the compensation process"I promised.
DAY6 held its 10th anniversary fan meeting at Jamsil Indoor Stadium from the 18th to the 20th. However, it was controversial that only real IDs with photos were recognized in the process of identifying themselves when entering the performance, and not only student IDs or expired IDs that are recognized when voting, but also employee cards, national health insurance cards, resident registration cards, and public official IDs were not allowed to receive tickets. It was even pointed out that it is too much to ask for financial certificates and life records, saying that the photo of the ID card is different from the real thing, and that the address and resident registration number should be checked and additional confirmation should be made.
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Hello, we're JYP Entertainment.
First of all, I would like to bow down and apologize to the audience who suffered inconvenience and damage due to the identification process when entering the DAY64TH FANMEETING performance.
The company confirmed the excessive demand and collection of personal information raised in the performance. In the process of entrusting the management of the position to the operating company, there were issues that caused inconvenience to the audience, such as requiring additional unnecessary personal information as above or collecting and sharing the audience's personal information for additional confirmation of the prepared documents.
The self-identification process implemented in conducting the existing performance was intended to protect the audience by distinguishing between the audience and those who illegally sell tickets in an illegal way, but in this case, they failed to show flexible response and management responsibilities. We feel responsible for the matter, and we will thoroughly manage it so that personal information is collected unfairly without invading personal privacy. In addition, by checking the facts with the operator, we promise to compensate the ticket refund to the audience who couldn't enter the performance due to the excessive identification process, and we will follow up on the detailed notice of the compensation process.
Once again, I sincerely apologize for causing great heartache to the audience. We will do our best to enjoy the remaining fan meeting sessions.
silk781220@sportschosun.com
