Hyundai Motor Group achieves No. 1 ranking in JD Power 2025 new car quality survey
Jun 30, 2025
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The JD Power New Vehicle Quality Survey, which marks its 39th anniversary this year, is the world's most prestigious quality survey that began in 1987. The number of complaints per 100 vehicles (PP100, omitted below) is expressed as a score by aggregating the cases of quality complaints experienced by customers in the three months after purchasing the vehicle, and the lower the score, the higher the quality satisfaction.
This year's survey was based on the results of a 227 survey of about 92,000 customers who purchased new cars in the U.S. from March last year to February this year out of a total of 31 brands, including 18 general brands and 13 high-end brands.
Hyundai Motor Group tied for first place with 178 points, the lowest average among 17 global auto groups. While preemptively introducing innovative convenience functions and differentiated designs to new cars, it received excellent evaluation through continuous quality improvement activities for customer satisfaction.
Hyundai ranked second with 173 points in the general brand standard ranking, while Kia ranked sixth with 181 points, proving its outstanding quality competitiveness. Genesis ranked third among luxury brands with 183 points.
In addition, in the evaluation by car class, ▲ Hyundai Motor's Santa Cruz tied for first in the mid-size pickup truck (Midsize Pickup) class, continuing to win the award for the second consecutive year, while ▲ Kia Telluride was selected as the number one sub-large SUV (Upper Midsize SUV) class, and a total of two models won the 'Segment Winner'.
The results of the JD Power survey are not only actively used as a standard for purchasing cars by U.S. consumers, but also used as a key indicator of quality competitiveness by company.
Meanwhile, Hyundai Motor Group received the Plant Award for three factories in the IQS plant evaluation.
In terms of Asia-Pacific production plants, Hyundai Motor's Ulsan 5th plant and Kia Gwangju 1st plant jointly ranked second, and Kia Mexico (KMX) jointly ranked third in terms of North and South American factories, proving manufacturing excellence across global production sites.
"Hyundai Motor Group is doing its best to provide the best quality and technology to customers," a Hyundai Motor Group official said. "We will strive to show marketability that exceeds customers' expectations through constant quality innovation."
This article was translated by Naver AI translator.
