70% of the passengers who thought it was a toilet and opened the plane's emergency exit...What's the reason for the ruling?
Oct 12, 2025
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According to Chinese media such as Sina Finance, a court in Quzhou, Zhejiang Province, ruled that the passenger be compensated 77,593.46 yuan (about 15 million won) to the airline.
The court judged that 70% of the total losses were due to passengers' negligence, and the remaining 30% were due to the airline's negligence in management.
According to the ruling, a passenger surnamed Jang, who was on Air China CA2754 from Quzhou Airport to Chengdu Tianfu Airport on the evening of July 4 last year, opened the emergency door of the aircraft incorrectly while looking for the bathroom behind the cabin while preparing for takeoff. This led to an emergency slide being unfolded and flights being cancelled.
The airline said it suffered a total of 110,000 yuan (about 22 million won) in economic losses, including maintenance and passenger compensation costs.
During the investigation, Chang said "It was a bit unfamiliar, but when I applied strength, the door opened" I couldn't check because I was in a hurry to go to the bathroom," he stated.
He is said to have been the first flight of his life. However, the court refused to accept Jang's claim, pointing out that even though there were safety notices, in-room safety information, and clear signs on the seats, they ignored them and opened the door.
The court also explained that `the airline is also partly responsible for neglecting safety management behind the cabin.'
This article was translated by Naver AI translator.
