Yongin Severance Hospital introduces AI docent kiosks...Improve patient convenience
Jan 25, 2025
Yonsei University Yongin Severance Hospital (Hospital Director Kim Eun-kyung) began operating an artificial intelligence (AI) docent kiosk on the 23rd.
AI docent kiosks (hereinafter referred to as kiosks) apply large-scale language model (LLM)-based speech recognition (STT) technology to help patients and visitors easily and conveniently obtain information related to hospital use.
The kiosk installed in the lobby on the first floor of the hospital provides two functions: location guidance and operation time guidance. In the future, through additional development, ▲ Information on medical departments and doctors by disease ▲ Information on first-time patients ▲ Providing explanatory prescription videos by disease ▲ Inquiry on expected medical expenses ▲ Check parking location ▲ Information on in-house events will be expanded. In the development process, we plan to actively reflect user feedback to provide more improved services.
Barrier-free was applied to the kiosk in consideration of the accessibility of the disabled and various user groups. The display height is automatically adjusted for wheelchair users, and braille displays, imprinted keyboards, and voice support are provided for the visually impaired. In addition, it is possible to adjust the font size and volume for the elderly, and the screen contrast can be adjusted for colorblind users. English services for multinational visitors are also supported.
The AI human model displayed on the kiosk screen induces friendly and natural communication through gestures, speech, and facial expressions.
Park Jin-young, director of the Digital Medical Industry Center at Yongin Severance Hospital, said "We expect digital technology to provide better experiences to patients and visitors while maximizing the efficiency of hospital operations."
On the other hand, Yongin Severance Hospital signed a Memorandum of Understanding (MOU) to build an intelligent human AI docent with AI platform development company Heart AI as part of the research project on the 「Virtual Patient and Virtual Hospital-based Medical Technology Development Project」 organized by the Korea Health Industry Promotion Agency. This is the first time in Korea that LLM-based AI docent has been introduced to medical institutions.
AI docent kiosks (hereinafter referred to as kiosks) apply large-scale language model (LLM)-based speech recognition (STT) technology to help patients and visitors easily and conveniently obtain information related to hospital use.
The kiosk installed in the lobby on the first floor of the hospital provides two functions: location guidance and operation time guidance. In the future, through additional development, ▲ Information on medical departments and doctors by disease ▲ Information on first-time patients ▲ Providing explanatory prescription videos by disease ▲ Inquiry on expected medical expenses ▲ Check parking location ▲ Information on in-house events will be expanded. In the development process, we plan to actively reflect user feedback to provide more improved services.
Barrier-free was applied to the kiosk in consideration of the accessibility of the disabled and various user groups. The display height is automatically adjusted for wheelchair users, and braille displays, imprinted keyboards, and voice support are provided for the visually impaired. In addition, it is possible to adjust the font size and volume for the elderly, and the screen contrast can be adjusted for colorblind users. English services for multinational visitors are also supported.
The AI human model displayed on the kiosk screen induces friendly and natural communication through gestures, speech, and facial expressions.
Park Jin-young, director of the Digital Medical Industry Center at Yongin Severance Hospital, said "We expect digital technology to provide better experiences to patients and visitors while maximizing the efficiency of hospital operations."
On the other hand, Yongin Severance Hospital signed a Memorandum of Understanding (MOU) to build an intelligent human AI docent with AI platform development company Heart AI as part of the research project on the 「Virtual Patient and Virtual Hospital-based Medical Technology Development Project」 organized by the Korea Health Industry Promotion Agency. This is the first time in Korea that LLM-based AI docent has been introduced to medical institutions.
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This article was translated by Naver AI translator.
