Visiting the bank to get a pension for a 96 year old hospitalized...The reason why my face changed
May 28, 2025
|
According to local media such as Infobe, the Banco Bilbao Vizcaya Argentina (BVA) bank branch in Oaxaca de Juarez, Oaxaca, Mexico, notified 96-year-old Fidelia Vasquez Nuño, saying that if you want to receive a pension, you must visit in person.
The elderly's son submitted documents necessary for identification to the bank, saying his mother was elderly and was hospitalized, but was rejected.
The bank insisted that the elderly should visit in person, saying that the face in the picture is different and fingerprint recognition is needed to identify themselves.
As a result, the elderly had to suffer from the inability to cash in their pensions for six months.
Eventually, the family had to rent an ambulance, lie in a bed, and visit the branch with the elderly. In fact, this image was filmed by the family and released online.
The old man's son is nothing short of an insult. He explained his mother's health situation and submitted all the necessary documents, including a power of attorney and a legal representative, but the bank insisted on visiting in person"I vented my anger.
The old man's daughter did not consider that she was 96 years old, even though the bank branch also claimed that her mother's facial features did not match the previous record. Who doesn't change their appearance for decades?," he complained.
These families filed the complaint with relevant authorities, including the National Human Rights Commission of Korea and the Financial Consumer Commission.
So far, BBVA Bank has not announced an official position on this, according to local media.
This article was translated by Naver AI translator.
