Establishment of Smart Call Center at Ewha Womans University Seoul Hospital...Consultation call, real-time text conversion
Aug 12, 2025
Ewha Womans University Seoul Hospital has recently introduced artificial intelligence (AI)-based STT (Speech-to-Text) solutions to call centers to provide quick and accurate counseling services.
KT's STT solution is a cutting-edge technology that converts calls between patients and counselors into real-time text and displays them on the counselor's PC screen. Through this, the counselor can grasp all of the information that may be missed by voice without missing it.
In particular, text data converted to STT is automatically analyzed and summarized by AI, and the quality of counseling is further improved by extracting keywords or requests that patients often refer to.
Earlier, Ewha Womans University Seoul Hospital introduced AI voicebot through cooperation with call center operator KTis, and established a 'hybrid counseling' environment in which artificial intelligence, counselors, and notification talk are guided by linking the notification talk service provided by Vitamine Co., Ltd. with STT solutions.
As Ewha Womans University Seoul Hospital continues its digital innovation to build a patient-centered smart hospital, patients can handle various tasks such as reservations and inquiries more conveniently.
Joo Woong, Director of Ewha Womans University Seoul Hospital, said "The introduction of STT solutions has increased the efficiency and professionalism of counselors, creating a higher-quality counseling environment for patients to enhance convenience of reservation."`"Lee Dae-Seoul Hospital plans to continue to introduce cutting-edge smart technology to provide patient-centered and differentiated customer services in the future.'
KT's STT solution is a cutting-edge technology that converts calls between patients and counselors into real-time text and displays them on the counselor's PC screen. Through this, the counselor can grasp all of the information that may be missed by voice without missing it.
In particular, text data converted to STT is automatically analyzed and summarized by AI, and the quality of counseling is further improved by extracting keywords or requests that patients often refer to.
Earlier, Ewha Womans University Seoul Hospital introduced AI voicebot through cooperation with call center operator KTis, and established a 'hybrid counseling' environment in which artificial intelligence, counselors, and notification talk are guided by linking the notification talk service provided by Vitamine Co., Ltd. with STT solutions.
As Ewha Womans University Seoul Hospital continues its digital innovation to build a patient-centered smart hospital, patients can handle various tasks such as reservations and inquiries more conveniently.
Joo Woong, Director of Ewha Womans University Seoul Hospital, said "The introduction of STT solutions has increased the efficiency and professionalism of counselors, creating a higher-quality counseling environment for patients to enhance convenience of reservation."`"Lee Dae-Seoul Hospital plans to continue to introduce cutting-edge smart technology to provide patient-centered and differentiated customer services in the future.'
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This article was translated by Naver AI translator.
